Refunds Policy

We value your satisfaction and want to ensure you have a positive shopping experience with us. If you’re not completely satisfied with your purchase, our refund policy is here to help.

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

1. Item Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels intact.

2. Proof of Purchase: A valid receipt or proof of purchase is required to initiate the refund process.

3. Return Window: Refund request can be made within 7 days of purchase (within Nigeria only) and 14 days of purchase (outside Nigeria). Unfortunately, we cannot process refunds for requests made after this period.

Non-Refundable Items

Certain items are non-refundable. These include:

• Sale Items: Only regular-priced items are eligible for refunds. Sale or discounted items are final sale and cannot be refunded.
• Gift Cards: Gift cards cannot be refunded or exchanged for cash.
• Personalized or Custom Items: Items that have been personalized or custom-made according to your specifications are not eligible for a refund unless they arrive damaged or defective.

How to Request a Refund

1. Contact Us: Start the refund process by contacting our customer service team at [Customer Service Email/Phone Number]. Provide your order number and details about the item(s) you wish to return.

2. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to send your item back to us.

3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days (for those within Nigeria) and 14-28 business days (for those outside Nigeria). The refund will be applied to your original method of payment.

Please note:

• Processing Time: Depending on your bank or card issuer, it may take additional time for the refund to appear on your account.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, missing parts, or not in their original condition).

Exchanges

If you need to exchange an item for a different size, color, or style, please follow the same process outlined above for returns. We will process your exchange as soon as we receive the returned item and confirm its eligibility.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Customer Service Email/Phone Number]. We will arrange for a replacement or refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received a refund yet, please:

1. Check Your Bank Account: Sometimes, it takes a few days for the refund to be processed by your bank.
2. Contact Your Credit Card Company: There might be some processing time before a refund is posted.
3. Contact Us: If you’ve done all of this and still have not received your refund, please reach out to our customer service team for further assistance.

We are committed to ensuring that our customers are happy with their purchases. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.